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Lost or Stolen Card

SIMPLE STEPS TO PROTECT YOUR MONEY

In the event your debit or credit card is lost or stolen, please report it immediately. Call (800) 444-4589 and use option 3. 

If you have lost your credit card, if it was stolen, or if you suspect someone has used your card fraudulently, please call Visa at (800) 237-6211 immediately to report it. 

If there has been fraudulent activity on your account, please fill out and submit the Fraudulent Card Transaction Dispute form as soon as possible. 

To dispute a charge completed with your debit, credit, or ATM card, please fill out and submit the Credit Card, Debit Card, ATM Card Dispute form

How Much Am I Liable for?

If you report the card stolen within 48 hours, you will not be liable for any charges. Even if someone uses your credit card before you can report it, there is no liability. 

If there are charges on your account that were not made by you, you will need to fill out a Fraudulent Dispute form.

If you wait longer than 48 hours, you may be liable for up to $50.00.

How Much Does It Cost to Replace a Card?

There is a $6.00 fee to replace lost or damaged card. We will waive this fee if the card or card number was stolen.