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Fraud & Security

Keeping your information safe

You and your personal information are among our primary concerns. Verity is committed to keeping your personal information private no matter how we obtain it–online, in person, on paper or over the phone. Online transactions and communications are protected with industry-standard encryptions. If the communication channel isn't safe for sensitive information, including account numbers and Social Security numbers, we let you know.

Although perfect security is impossible, Verity has strict policies and procedures in place to protect your personal and financial information. To learn what Verity does with your personal information, please view our Privacy Policy.

Reasons Verity may contact you

  • You contacted us with a question
  • You submitted a loan application and we are calling you back
  • Unpaid loan amount
  • Negative account
  • Share information about upcoming events, account specials, and other news about the credit union
  • Credit or debit card fraud monitoring–this automated service is provided by our fraud monitoring partner and may appear as a 1-800 number when calling

When to be suspicious

  • If you're unexpectedly contacted and asked for sensitive information, including:
    • Social Security numbers
    • PINs
    • Passwords
    • Account numbers
  • Email appearing to be from Verity, but without a Verity email domain
  • Wrong name or account number information referenced

Please note that when you contact Verity, you will be asked to verify personal information, including last four digits of a Social Security number, date of birth, or last four digits of an account number. This is to confirm your identity and ensure we’re not sharing personal information.

If you receive a call, email or text message soliciting sensitive information, please contact Verity immediately.

Current security alerts

In our ongoing effort to keep our members safe, here are some of the current scams and fraud schemes happening in our area. If you believe you’ve encounter any of these situations, please DO NOT provide any personal information, hang up, and contact Verity immediately.

The FBI is reporting an uptick in the number of fraud schemes related to the COVID-19 pandemic. The FBI advises people to be on the lookout for the following:

  • Fake CDC emails: Watch out for emails claiming to be from the Centers for Disease Control and Prevention (CDC) or organizations claiming to offer information about the virus. Do not click on any links or attachments you do not recognize. Also, be wary of websites and apps claiming to track COVID-19 cases worldwide. 
  • Phishing emails: Emails asking you to verify personal information in order to receive an economic stimulus check are likely fake and looking to steal your personal information. Government agencies are not sending unsolicited emails seeking private information in order to send you money. Phishing emails may also claim to be related to charitable contributions, general financial relief, airline carrier refunds, fake cures/vaccines and fake testing kits.
  • Counterfeit treatments or equipment: Be cautious of anyone selling products that claim to prevent, treat, diagnose, or cure COVID-19. Also, be aware of counterfeit products for sanitizing and personal protective equipment. 
  • Electronic Information Security

    Verity places emphasis on keeping your personal information secure through all electronic channels. Our website, including Digital Banking, is secured via digital certificates and industry-standard encryption. Your information reaches Verity through SSL to help protect the information, but it is also your responsibility to use up-to-date software and security features and to connect to our website through trusted networks.

    To keep your information as secure as possible with changing technology, we encourage you to ensure your web browser, anti-virus software and other protection systems are updated regularly. 

    Verity's website does use the "cookies" feature of your web browser, but a cookie does not personally identify you and is used to customize your website experience. One use of cookies is during member transactions. By using time-sensitive session cookies, your Digital Banking session will time out if left idle for too long, protecting your accounts in the event you walk away from a computer without logging off.

  • Tips for Members to Keep Their Identity Safe

    Identity theft can happen to anyone at any time, but there are steps you can take to protect yourself:

    • Dispose of sensitive documents securely. Be aware of anything that lists your address, account numbers, date of birth or Social Security number.
    • Keep all passwords secret and change them regularly
    • Create separate logins whenever possible and do not share your password with anyone, including a spouse, partner or child
    • Check your accounts regularly to ensure all the transactions are legitimate
    • If someone calls you claiming to be with a financial institution or utility company, don’t provide your full account number. Some legitimate organizations may ask for you to confirm the last four digits of your Social Security number, but they shouldn’t ask you to provide your full number or account information. 
    • Be aware of email phishing scams. Be suspicious of any email with urgent requests for personal information, including account numbers, login credentials and Social Security numbers, unless the email was digitally signed. Also, don't click links in emails if you suspect the message might not be authentic; instead type the URL directly into your browser or call the company to verify.
    • Always ensure you are using a secure website when submitting sensitive information, including credit card numbers. To ensure you are using a secure web server and website, check for "https" at the beginning of the web address. 

    If you do suspect identity theft, be sure to report it to Verity Credit Union and any other financial institutions with whom you have accounts. This includes deposit accounts, loans and credit cards. 

  • What To Do If Your Identity Has Been Compromised

    If you have been the victim of financial fraud or identity theft, you can place a fraud alert on your credit report. To do so, call one of the following credit bureaus:

    Placing a fraud alert on your credit report is free and remains active for 90 days. After that period, the alert can be renewed.

    Other Resources

    How to report identity theft to the Federal Trade Commission:

    Use the FTC's online Complaint Assistant or call (877) 438-4338
     

    How to report a lost, stolen or missing passport:

    Visit travel.state.gov/passport 
     

    How to report misuse of your Social Security number:

    Visit socialsecurity.gov or call (800) 772-1213
     

    How to report income tax fraud:

    Visit irs.gov/individuals/identity-protection or call (800) 908-4490

  • Card Security

    Report a lost or stolen card

    In the event your debit or credit card is lost or stolen, please report it immediately.

    Call (206) 440-9000  or (800) 444-4589 and select the menu option for either “credit card related requests” or “debit card related requests”.

    If you have misplaced your credit card, you can also “turn off” the card or report it as lost via Verity’s credit card mobile app (available for Apple and Android devices).

     

    Card fraud monitoring

    Verity uses a service that monitors our members’ credit and debit cards for fraudulent activity. You may receive an automated message from our partner, PSCU, directing you to call a number to verify charges they suspect are fraudulent. Please note that large purchases or transactions conducted outside of your normal geographic area may prompt a notice even if it’s you making the purchase. If you are ever unsure about whether the call is legitimate, you can respond to the automated message by calling Verity directly and following the prompts to the debit or credit card menus.

    Verity's credit card app (available for  Apple and  Android devices) also allows you to turn your card "on" or "off", helping give you peace of mind if you temporarily misplace it. 

    You can also sign up for Visa Purchase Alerts for your credit or debit card to help you track your transactions and know when someone uses your card without your permission. Sign up for Visa Purchase Alerts at visa.com/purchasealerts

     

    Disputes and Fraudulent Activity

    Even with card monitoring, sometimes fraudulent transactions and double charges make it through. Know that you are protected by Visa’s Zero Liability Policy and won’t be held responsible for unauthorized charges. 

    To dispute a charge completed with your debit or credit card, the easiest way is to let us know through Digital Banking.

    • Debit card charges: find the transaction in Digital Banking and click the "dispute" link to the right of the transaction.
    • Credit card charges: find the transaction in the card management website or mobile app and click the "dispute" link. 

    If you don’t have Digital Banking access, you can also fill out and submit the Credit Card and Debit Card Non-Fraudulent Dispute form.

    If you suspect fraudulent activity on your account, please contact us during normal business hours at (206) 440-9000  or (800) 444-4589. You will also need to fill out and submit the Fraudulent Card Transaction Dispute form as soon as possible. If you suspect the fraudulent activity was done through an ATM, please fill out and submit the Affidavit of Unauthorized ATM/Debit PIN Transactions form.

     

    How Much am I Liable for?

    If you report the card stolen within 48 hours, you will not be liable for any charges. Even if someone uses your credit card before you can report it, there is no liability. 

    If you wait longer than 48 hours, you may be liable for up to $50.00.

     

    How Much Does it Cost to Replace a Card?

    There is a $6.00 fee to replace a lost or damaged card. We will waive this fee if the card or card number was stolen.

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