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If you have a need that pertains specifically to you and your family's banking experience, please contact our Member Service Center during our available hours at the number below.


Select branch lobbies are available by appointment only. If you would like to make an appointment to meet with a staff member in person at a branch, please contact the branch you wish to visit directly to schedule an appointment. Please note our branches in Northgate and Beacon Hill are assisting members via drive-up windows on a first-come, first-served basis and the lobbies are closed.

Member Service Center

(800) 444-4589 or (206) 440-9000


Monday – Friday 8:00am - 5:00pm

Online Chat

Monday – Friday 8:00am - 5:00pm

Mailing Address

Verity Credit Union
P.O. Box 75974
Seattle, WA 98175-0974

Lost/Stolen Card and Suspected Card Fraud

During normal business hours, please contact Verity at (800) 444-4589 or (206) 440-9000.

After business hours, please contact Visa at the following numbers to report your card lost or stolen.

Debit card: (866) 876-0646

Credit card: (866) 651-6823

Fax Numbers

Lending documents (ex: loan payoff, credit information request, solar loans, vehicle titles):
(206) 361-5318

Proof of Vehicle Insurance: (206) 361-5347 or visit to upload insurance information.

(800) 716-1887 or (206) 361-5300

Are you a member of the media? If you have a media question for our team, please feel free to contact Heidi Cleveland.

If you have general inquiries about Verity Credit Union, please fill out the secure form below and one of our representatives will get back with you.

For account-specific questions, please contact the Member Service Center, stop by a branch or message a representative through Digital Banking or Chat. Please do not enter your account number in the form below.

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