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Member Stories

Verity's impact, direct from our members

Member feedback informs our ability to improve and enhance our services to our members every day. We love hearing and sharing stories of how Verity has impacted the community and our members. Here are a few of our favorites.

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Social Media Shout Out

"This financial institution is bar none, the best! Reliable services but more importantly, awesome people! My banking is personal in nature, and I want to know they have my back. And they do! I thank each and every employee who’ve gone above and beyond. During this pandemic this credit union kept me feeling secure about my financial matters, and they cared. You will be glad to give them a try."

-Tina M.


Leadership Preparatory Academy

When Washington’s schools were ordered closed to slow the spread of the coronavirus, it threw an unexpected curveball to the team at the Leadership Preparatory Academy, a micro-school serving middle and high school students in Seattle and Kirkland.  

“We have a number of kids who have been in residential treatment for anxiety,” said Dr. Maureen O’Shaughnessy, Founder and Executive Director. “We are in unchartered territory, and sometimes screens and home learning are a source of stress.”  

O’Shaughnessy and her staff worked full time, full throttle to build an engaging online platform for their 45 students. But creating the program was only part of the challenge. The academy is not taxpayer funded. Keeping bills paid might have meant borrowing from next year’s tuitions – had it not been for the academy’s board chair who had heard about the Small Business Administration’s Paycheck Protection Program.  

O’Shaughnessy, a member of Verity Credit Union, reached out right away and was pleasantly surprised when Tina Narron, the Chief Lending Officer, reached back to work with her all weekend long until the loan was approved.   

“Tina nailed it,” O’Shaughnessy said. “We are on our feet trying to be as nimble as possible. Having Verity’s team work over the weekend for us was so appreciated. The service is amazing.”  

As a result, the academy will keep paying teachers’ salaries and benefits, and the rent, while continuing to educate their students.  

- Dr. Maureen O'Shaughnessy, Founder and Executive Director of Leadership Preparatory Academy.


High Praise from a Longtime Member

I have used Verity since 2008 and can’t say enough good things. I went into the Ballard branch today because of a check ordering issue (check company sent to a wrong address). The manager took care of everything—stopped all those missing checks, refunded the check fee, let me know that they will print checks 12 at a time for you for free, and all with a smile. Now I don’t have to get a new account and change all my auto-pays. I pay businesses and individuals online in a snap, get my ATM fees refunded, and always get a quick response online via chat or message. Great place to do business! 

-Dana B.


Country Doctor

Country Doctor Community Health Centers (CDCHC) is a non-profit 501(c)3 organization that operates two main clinic sites, Carolyn Downs Family Medical Center and Country Doctor Community Clinic, as well as its new After-Hours Clinic at Swedish Cherry Hill campus. 

Executive Directory Raleigh Watts came to Verity during the pandemic when the organization’s bank was not able to process their loan application in a timely manner for the Payroll Protection Plan. Verity was able to process and approve their loan quickly.  

“Country Doctor has maintained its 175 staff through the crisis thanks to a PPP loan from Verity Credit Union. Instead of layoffs, Country Doctor reassigned staff to new duties as workload needs shifted. For example the discontinuation of routine dental services meant that Country Doctor’s dentists were able to help with COVID-19 outreach in homeless shelters. By keeping all staff on duty, Country Doctor has been able to remain agile in its response and prepared for a surge of need.” 

-Raleigh Watts, Executive Director of Country Doctor 


A Hand-Written Note 

“Dear Verity Employees, 

I just wanted to take the opportunity to show my sincere appreciation during this difficult time. Every time I’ve needed excellent service, you’ve provided it. I’ve never really cared for banks. However, when I enter your doors, it feels like family. May each of you stay healthy and be blessed. Thank you.” 

-Tina M.  


Fulfilling Homeownership Dreams

Member Bruce H., a 69 year-old Navy veteran, finally owns his own home, thanks to a conversation with a Verity staff member. 

Bruce has been a member of Verity for decades (back to when the credit union was known as NW Federal). And during that time, he was perfectly happy with his financial situation—he was renting a house that he liked and was hoping to eventually buy, he had enough money for his daily expenditures, and was just going along. But during the pandemic, as housing prices started really soaring and inventory dried up, Bruce was faced with a dilemma—his landlord was finally ready to sell the house Bruce had been living in for 20 years, but Bruce couldn’t afford it.

As he started looking around and realized he wouldn’t necessarily be able to afford buying a house in the Seattle area. After talking with a longtime Verity staff member and learning more about his mortgage options, Bruce realized that he was a perfect candidate for a VA Loan. He was quickly connected to Verity’s mortgage partner, Credit Union Home Mortgage Solutions (co-owned by Verity and Harborstone credit unions) and loan officer Sterling, who walked Bruce through every step of the VA Loan process, which can be a bit more cumbersome than other mortgage loans due to it being a federal program. Sterling even connected Bruce to a real estate agent in Ocean Shores, which is where Bruce was looking for a home after being priced out of Seattle.

“My experience has taught me how important an agent and lending officer are. I think things were so well done because of Sterling and Kelly (real estate agent),” Bruce said. “And without them things could have been a lot more difficult. It is vitally important to have an agent and lending officer that is working for you in a very personal way—that is, not treating you as another number or just another customer. They are able to go the extra step to assure you that you get what you are looking for.”

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