Member feedback informs our ability to improve and enhance our services to our members every day. We love hearing and sharing stories of how Verity has impacted the community and our members. Here are a few of our favorites.
A Hand-Written Note
“Dear Verity Employees,
I just wanted to take the opportunity to show my sincere appreciation during this difficult time. Every time I’ve needed excellent service, you’ve provided it. I’ve never really cared for banks. However, when I enter your doors, it feels like family. May each of you stay healthy and be blessed. Thank you.”
Country Doctor Community Health Centers (CDCHC) is a non-profit 501(c)3 organization that operates two main clinic sites, Carolyn Downs Family Medical Center and Country Doctor Community Clinic, as well as its new After-Hours Clinic at Swedish Cherry Hill campus.
Executive Directory Raleigh Watts came to Verity during the pandemic when the organization’s bank was not able to process their loan application in a timely manner for the Payroll Protection Plan. Verity was able to process and approve their loan quickly.
“Country Doctor has maintained its 175 staff through the crisis thanks to a PPP loan from Verity Credit Union. Instead of layoffs, Country Doctor reassigned staff to new duties as workload needs shifted. For example the discontinuation of routine dental services meant that Country Doctor’s dentists were able to help with COVID-19 outreach in homeless shelters. By keeping all staff on duty, Country Doctor has been able to remain agile in its response and prepared for a surge of need.”
-Raleigh Watts, Executive Director of Country Doctor
High Praise from a Longtime Member
I have used Verity since 2008 and can’t say enough good things. I went into the Ballard branch today because of a check ordering issue (check company sent to a wrong address). The manager took care of everything—stopped all those missing checks, refunded the check fee, let me know that they will print checks 12 at a time for you for free, and all with a smile. Now I don’t have to get a new account and change all my auto-pays. I pay businesses and individuals online in a snap, get my ATM fees refunded, and always get a quick response online via chat or message. Great place to do business!
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