Member feedback informs our ability to improve and enhance our services to our members every day. We love hearing and sharing stories of how Verity has impacted the community and our members. Here are a few of our favorites.
A Hand-Written Note
“Dear Verity Employees,
I just wanted to take the opportunity to show my sincere appreciation during this difficult time. Every time I’ve needed excellent service, you’ve provided it. I’ve never really cared for banks. However, when I enter your doors, it feels like family. May each of you stay healthy and be blessed. Thank you.”
Leadership Preparatory Academy
When Washington’s schools were ordered closed to slow the spread of the coronavirus, it threw an unexpected curveball to the team at the Leadership Preparatory Academy, a micro-school serving middle and high school students in Seattle and Kirkland.
“We have a number of kids who have been in residential treatment for anxiety,” said Dr. Maureen O’Shaughnessy, Founder and Executive Director. “We are in unchartered territory, and sometimes screens and home learning are a source of stress.”
O’Shaughnessy and her staff worked full time, full throttle to build an engaging online platform for their 45 students. But creating the program was only part of the challenge. The academy is not taxpayer funded. Keeping bills paid might have meant borrowing from next year’s tuitions – had it not been for the academy’s board chair who had heard about the Small Business Administration’s Paycheck Protection Program.
O’Shaughnessy, a member of Verity Credit Union, reached out right away and was pleasantly surprised when Tina Narron, the Chief Lending Officer, reached back to work with her all weekend long until the loan was approved.
“Tina nailed it,” O’Shaughnessy said. “We are on our feet trying to be as nimble as possible. Having Verity’s team work over the weekend for us was so appreciated. The service is amazing.”
As a result, the academy will keep paying teachers’ salaries and benefits, and the rent, while continuing to educate their students.
- Dr. Maureen O'Shaughnessy, Founder and Executive Director of Leadership Preparatory Academy.
High Praise from a Longtime Member
I have used Verity since 2008 and can’t say enough good things. I went into the Ballard branch today because of a check ordering issue (check company sent to a wrong address). The manager took care of everything—stopped all those missing checks, refunded the check fee, let me know that they will print checks 12 at a time for you for free, and all with a smile. Now I don’t have to get a new account and change all my auto-pays. I pay businesses and individuals online in a snap, get my ATM fees refunded, and always get a quick response online via chat or message. Great place to do business!
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