Report a Lost or Stolen Card
In the event your debit or credit card is lost or stolen, please report it immediately by calling (800) 444-4589 and use option 3.
Falcon Card Monitoring
Verity uses a service that monitors our members’ credit and debit cards for fraudulent activity. You may receive an automated call or text message from our provider, Fidelity, directing you to call a number to verify charges they suspect are fraudulent. Please note that large purchases or transactions conducted outside of your normal geographic area may prompt a notice even if it’s you making the purchase.
Disputes and Fraudulent Activity
Even with Falcon card monitoring, sometimes fraudulent transactions and double charges make it through. Know that you are protected by Visa’s Zero Liability Policy and won’t be held responsible for unauthorized charges.
To dispute a charge completed with your debit, credit or ATM card, please fill out and submit the Credit Card, Debit Card, ATM Card Dispute form.
If you suspect fraudulent activity on your account, please fill out and submit the Fraudulent Card Transaction Dispute form as soon as possible.
Want to place a free fraud alert on your credit report? Call one of the following credit bureaus:
- Equifax (800) 525-6285
- Experian (888) 397-3742
- TransUnion (800) 680-7289
Placing a fraud alert on your credit report is free and remains active for 90 days. After that period, the alert can be renewed.