Protecting our Community during the COVID-19 Outbreak
Protecting our members, employees and the community from the spread of the COVID-19 virus is critically important, while keeping access available to your money. At Verity, we are closely monitoring the current situation and following recommendations from the Centers for Disease Control and Prevention (CDC) and local authorities. We are continually updating our COVID-19 resources page with emergency financial assistance options, how members can access their funds, community resources, business resources, and how Verity is responding to the pandemic. You can also find updates about operations on Verity’s Facebook, Twitter, LinkedIn and Instagram.
SATURDAY BRANCH HOURS REDUCED; LOBBY ACCESS REMAINS LIMITED
We are continually monitoring the best ways for us to serve our members while being mindful of social distancing recommendations from local government.
Beginning April 18, we are temporarily adjusting Saturday branch hours—the Alderwood branch will be available by appointment, and Northgate and Beacon Hill branches will be available via drive-up windows. All other branches are temporarily closed on Saturdays, but they do remain open by appointment only Monday – Friday. To schedule a branch appointment, please call the branch you will be visiting directly. Each branch is listed in the phone menu or phone numbers can be found at veritycu.com/locations.
We remain committed to serving you through this unique and challenging time. Our contact center specialists are also ready to provide assistance, and our secure Digital Banking will allow you to bank virtually any time, anywhere.
PLEASE USE ALTERNATIVE SOLUTIONS FOR YOUR BANKING NEEDS
To allow our branches to serve those without digital access or those who specifically need branch assistance, we encourage all members to use alternative solutions for their everyday banking.
- Digital Banking – pay bills and loans, transfer funds, deposit checks, send secure messages to Verity staff, and more. Enroll at veritycu.com/digitalbanking. Download the app for Apple or Android devices.
- Telephone Teller – call (206) 440-9090 and log in with your Social Security number. The first time you log in, your PIN is the last four digits of your Social Security number.
- Contact center – call (206) 440-9000 or (800) 444-4589 or send a chat from Verity’s homepage.
- ATMs – use any of the more than 30,000 ATMs in the Co-Op network.
WE’RE HERE TO HELP: VERITY MEMBER RESOURCES
- If you are experiencing any financial hardships due to the current emergency, please reach out for assistance at (206) 440-9000 or (800) 444-4589.
- Verity members with loans may be eligible to skip their next payment, for free (Verity is waiving the usual fee during the pandemic crisis). You are only allowed to do so once every rolling 12 month period. To find out if you have an eligible loan and to submit your request, log in to Digital Banking and select the "Skip Loan Payment" option under the "Services" menu. You can also contact us at (206) 440-9000 or (800) 444-4589. Please note we are unable to skip payments on mortgages, lines of credit, or CD-secured loans.
- Fees are being waived for outgoing wire transfers and skipping a loan payment one time.
- Financial coaching is available for members wanting to talk to an expert about how to navigate the current economic impacts.
EMERGENCY ASSISTANCE LOAN
We know people are experiencing significant financial challenges. To help cover immediate expenses, Verity is offering the Emergency Assistance Loan.
- Borrow up to $2,500
- 2.99% Annual Percentage Rate for the life of the loan
- No payments for up to 90 days
You are able to use the funds for any of your essential needs, from groceries to housing to bills to health care items. Members are allowed one Emergency Assistance Loan at a time, with a maximum term of 36 months. And if your situation improves quickly and you no longer need financial assistance, we will not charge interest if the loan is paid back in full within 30 days of funding.*
Applying is easy—submit an application online or over the phone at (206) 440-9000 or (800) 444-4589.
MORTGAGE ASSISTANCE AVAILABLE
We invite members with mortgages at Verity or Credit Union Home Mortgage Solutions (CUHMS), to reach out to us to discuss available options. Every situation is different, but relief is available for members who have been negatively financially impacted by the pandemic crisis. Please call us at (206) 440-9000 or (800) 444-4589 as soon as you know you will need financial assistance.
If your unemployment claim has been delayed, please reach out to us as soon as possible to discuss ways we can help.
You can view a full list of resources available for small businesses and the general community on our COVID-19 Resources page. We've also created a quick-reference guide for some of the most beneficial resources available.
BE AWARE OF FRAUD SCHEMES AND SCAMS
The FBI is reporting an uptick in the number of fraud schemes related to the COVID-19 pandemic.
Verity will NEVER call, email or text you and ask for your digital banking login information, debit card number, credit card number or PIN. Fraudsters are taking advantage of the current crisis. Never give this information to someone who calls, emails or texts you. If you are unsure of whether a message you are receiving is legitimate, please reach out to us at (800) 444-4589 or (206) 440-9000.
The FBI advises people to be on the lookout for the following:
- Fake CDC emails: Watch out for emails claiming to be from the Centers for Disease Control and Prevention (CDC) or organizations claiming to offer information about the virus. Do not click on any links or attachments you do not recognize. Also, be wary of websites and apps claiming to track COVID-19 cases worldwide.
- Phishing emails: Emails asking you to verify personal information in order to receive an economic stimulus check are likely fake and looking to steal your personal information. Government agencies are not sending unsolicited emails seeking private information in order to send you money. Phishing emails may also claim to be related to charitable contributions, general financial relief, airline carrier refunds, fake cures/vaccines, and fake testing kits.
- Counterfeit treatments or equipment: Be cautious of anyone selling products that claim to prevent, treat, diagnose, or cure COVID-19. Also, be aware of counterfeit products for sanitizing and personal protective equipment.
- Fraudsters impersonating the IRS: The IRS will not call or text you to verify information in order to receive a federal stimulus check.