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How Verity is responding to the Covid-19 pandemic

By VerityCU December 31, 2020 Covid-19

Protecting our community during the Covid-19 pandemic

Updated 3/14/22

Protecting our members, employees and the community from the spread of the COVID-19 virus is critically important. At Verity, we are closely monitoring the current situation and following recommendations from the Centers for Disease Control and Prevention (CDC) and local authorities.

The information below is intended to help our community navigate this situation. Please check back for updated community resources and information about Verity operations. We are all in this together. 

Update 3/14/22 masks optional

In accordance of state and federal guidelines, masks are optional in Verity branches starting March 14, 2022. For the safety of members and visitors, Verity employees will still be wearing masks. 

Current operations at Verity

We know how important it is to access your money at any time, so that is a top priority for us. We remain committed to serving you through this unique and challenging time. Our contact center specialists are ready to provide assistance, and our secure Digital Banking will allow you to bank virtually any time, anywhere.

Our branches are operating as follows:

Monday – Friday

AlderwoodAuburnBallardBeacon HillGreenwoodNorthgateWallingfordWest Seattle

Lobbies available by walk-up or appointment. You can schedule an appointment with the branch you wish to visit on our Locations & Hours page.  


AlderwoodAuburnBeacon HillNorthgateWallingford

Lobbies available by walk-up or appointment. You can schedule an appointment with the branch you wish to visit on our Locations & Hours page.  

If the situation changes and branch hours must be adjusted, we will update members on this page, Verity's website homepage, through email, and social media channels (FacebookTwitterLinkedIn and Instagram).

Please feel free to reach out to our call center via live chat on our website or by calling (800) 444-4589 or (206) 440-9000.

We're here to help: Verity member resources

  • If you are experiencing any financial hardships due to the current emergency, please reach out for assistance at (206) 440-9000 or (800) 444-4589.
  • Verity members with loans may be eligible to skip their next payment. Please note there is a $25 fee to do so. To find out if you have an eligible loan and to submit your request, log in to Digital Banking and select the "Skip Loan Payment" option under the "Services" menu. You can also contact us at (206) 440-9000 or (800) 444-4589. Please note we are unable to skip payments on mortgages, lines of credit, or CD-secured loans.
  • Financial coaching is available for members wanting to talk to an expert about how to navigate the current economic impacts.

Mortgage assistance available 

We invite members with mortgages at Verity or Credit Union Home Mortgage Solutions (CUHMS) to reach out to us to discuss available options. Every situation is different, but relief is available for members who have been negatively financially impacted by the pandemic crisis. Please call us at (206) 440-9000 or (800) 444-4589 as soon as you know you will need financial assistance.

Unemployment claims

If your unemployment claim has been delayed, please reach out to us as soon as possible to discuss ways we can help.

Please use alternative solutions for your banking needs

To allow our branches to serve those without digital access or those who specifically need branch assistance, we encourage all members to use alternative solutions for their everyday banking.

  • Digital Banking – pay bills and loans, transfer funds, deposit checks, send secure messages to Verity staff, and more. Download the app for Apple or Android devices.
  • Telephone Teller – call (206) 440-9090 and log in with your Social Security number. The first time you log in, your PIN is the last four digits of your Social Security number.
  • Contact center – call (206) 440-9000 or (800) 444-4589 or send a chat from Verity’s homepage.
  • ATMs – use any of the more than 30,000 ATMs in the CO-OP network

Community Resources

Business Resources

Support for mental health and well-being

The pandemic has been stressful for many people, including those who haven't experienced mental health challenges in the past. Below are some support resources available to Washington State residents. For more information, visit the Washington State Coronavirus Response website

Be aware of fraud schemes and scams

The FBI is reporting an uptick in the number of fraud schemes related to the COVID-19 pandemic. 

Verity will never call, email or text you and ask for your digital banking login information, debit card number, credit card number or PIN. Fraudsters are taking advantage of the current crisis. Never give this information to someone who calls, emails or texts you. If you are unsure of whether a message you are receiving is legitimate, please reach out to us at (800) 444-4589 or (206) 440-9000.

The FBI advises people to be on the lookout for the following:

  • Fake CDC emails: Watch out for emails claiming to be from the Centers for Disease Control and Prevention (CDC) or organizations claiming to offer information about the virus. Do not click on any links or attachments you do not recognize. Also, be wary of websites and apps claiming to track COVID-19 cases worldwide. 
  • Phishing emails: Emails asking you to verify personal information in order to receive an economic stimulus check are likely fake and looking to steal your personal information. Government agencies are not sending unsolicited emails seeking private information in order to send you money. Phishing emails may also claim to be related to charitable contributions, general financial relief, airline carrier refunds, fake cures/vaccines, and fake testing kits.
  • Counterfeit treatments or equipment: Be cautious of anyone selling products that claim to prevent, treat, diagnose, or cure COVID-19. Also be aware of counterfeit products for sanitizing and personal protective equipment.